Cleaning Questions, Answered

Use the quote form on any page or call us. For homes and rentals we can confirm a price from the bedroom and bathroom count, the service and how long since the last professional clean. Offices get a free walkthrough first. We reply within one business day, usually the same day.

Every-two-weeks service is $125 for a studio or one-bedroom, $150 for two bedrooms, $180 for three and $225 for four. Deep cleans run $220 to $400 and move-out cleans $260 to $470. The full table, including add-ons, is on the pricing page.

The first visit is billed at the deep-clean rate because it removes build-up that a maintenance visit is not designed to reach. After that, recurring visits are shorter and priced accordingly.

Recurring slots and one-time cleans are usually available within a week. Move-out cleans at the end of the month and Airbnb turnovers on big event weekends fill first, so book those as early as you can.

No. There is no travel charge anywhere in Gwinnett County, and Saturday and Sunday turnovers cost the same as weekdays.

No. Our cleaners are paid a wage that does not depend on tips. If a team goes beyond what you expected, a tip goes entirely to them, and so does the credit for a review that names them.

Employees of Sweeptide, not contractors from an app. Each one passes a background check before their first shift, trains on our written checklists alongside an experienced lead, and is covered by our liability insurance and bond.

For recurring homes, yes, as far as scheduling allows. Your team keeps notes on your home so a substitute, when one is needed, knows what matters to you.

Door codes and alarm codes are stored encrypted and never written down. Physical keys are tagged with a number rather than your address and kept locked. You can revoke access at any time and we confirm when a key is returned.

The team tells you the same day with a photo. We repair or reimburse the item at its reasonable replacement value. Items that are irreplaceable or sentimental are best put away before a clean, because no reimbursement replaces them.

Yes. We carry general liability insurance and a janitorial bond. We can send a certificate of insurance to you, your HOA, your property manager or your building before the first visit.

No. Most clients are at work. We message you when the team arrives and when they lock up.

Pick up clothes, toys and papers from floors and counters, put away valuables and anything fragile you would rather we did not handle, and let us know about pets. Leave dishes in the sink if you want them washed on a standard visit.

Yes: HEPA vacuums, color-coded microfiber cloths and our own products. If you want us to use yours — for natural stone, or because of a sensitivity — leave them out.

Yes. We use products at their labeled dilutions, keep them with the team rather than on counters, and ventilate bathrooms. Let us know about pets so doors and gates stay closed.

Biohazards such as blood and bodily fluids, mold growth beyond surface mildew, pest droppings in quantity, the outside of windows above the first floor, anything over 50 pounds that needs moving, and electronics with cables attached. For those we will point you to the right specialist.

Pine pollen. From about March to May it coats sills, tracks, porches and entryways and tracks inside on shoes and pets. We add sills, tracks and entry floors to every visit in that season, and it adds a little time to homes with heavily wooded lots.

Fresh clay tracked in comes up with vacuuming and a pH-neutral cleaner. Set-in red clay stains in carpet usually need hot-water extraction from a carpet cleaner, and old stains in porous grout may need a grout specialist. We tell you honestly which is which.

Change or skip a visit with at least 48 hours notice at no charge. Later changes are charged 50% of the visit, and a lockout — when we cannot get in at the scheduled time — is charged in full, because the team’s time is already committed.

Tell us within 24 hours and we re-clean the areas you name for free. If the re-clean still misses, you are not charged for the original visit.

No. Recurring house cleaning can be paused or stopped at any time. Office agreements are month to month with 30 days notice.

We subscribe to your Airbnb or VRBO iCal feed, so bookings land on our schedule automatically. You also get a confirmation for each turnover.

Yes. We launder your linens off-site for $25 per turnover for up to three beds, or use your in-unit machines and make beds from fresh stock.

Yes. We photograph every room on arrival before cleaning, so you have timestamped evidence for a damage claim, and we report maintenance issues in the same message.

Unincorporated Gwinnett County requires one from April 14, 2027, along with a local agent and an inspection every two years. Some cities, such as Snellville, already require their own. See our short-term rental rules guide for the details and sources.

Restrooms cleaned and restocked, breakroom and kitchen surfaces, desks and high-touch points wiped where cleared, trash and recycling, and vacuuming and mopping. Detail tasks such as vents, baseboards and glass rotate through the month.

Yes. Most office clients choose evenings or early Saturday. There is no after-hours surcharge.

We clean waiting rooms, restrooms, offices and staff areas for medical and dental practices. Clinical areas that require bloodborne-pathogen protocols and regulated medical waste stay with your clinical staff or a licensed medical-waste vendor.